Privacy Policy

Effective Date: 01. August 2024

At RaptVideo, your privacy is our priority. We are committed to protecting your personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

1. Information We Collect

a. Categories of Personal Data Collected

We may collect the following types of personal data:

  • Identifiers: Name, email address, phone number, IP address, and similar identifiers.
  • Commercial Information: Records of products or services purchased, obtained, or considered.
  • Internet Activity: Browsing history, search history, and interaction with our website.
  • Payment Information: Billing and financial information used for transactions.

b. Special Categories of Data

We do not intentionally collect sensitive personal data (e.g., health, racial, or biometric information) unless explicitly required and consented to.

c. Sources of Personal Data

  • Directly from You: Data provided when you sign up, contact us, or use our services.
  • Automatically Collected: Data collected via cookies, log files, or analytics tools.
  • Third Parties: Data from service providers, such as payment processors or marketing platforms.

2. How We Use Your Data

We process your personal data for the following purposes:

  • To provide, maintain, and improve our services.
  • To process transactions and manage your account.
  • To respond to your inquiries and provide customer support.
  • To comply with legal obligations or enforce our terms of service.
  • To personalize your experience and improve our website functionality.
  • To send marketing communications, with your explicit consent where required.

3. Legal Basis for Processing (GDPR)

Under GDPR, we process personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill contracts or provide requested services.
  • Legitimate Interests: To improve our services, prevent fraud, and analyze usage patterns.
  • Consent: For marketing communications and non-essential cookies.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights under GDPR:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct your personal data.
  • Deletion: Request the deletion of your data, subject to legal obligations.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Restriction: Restrict certain processing activities.
  • Objection: Object to the processing of your data for direct marketing or legitimate interests.
  • Withdraw Consent: Withdraw your consent at any time for processing based on consent.

To exercise your rights, contact us at contact@raptvideo.com.

5. Your Rights Under CCPA

If you are a California resident, you have the following rights under CCPA:

  • Right to Know: Request details about the categories and specific pieces of personal data we collect.
  • Right to Delete: Request deletion of your personal data, subject to exceptions.
  • Right to Opt-Out: Opt-out of the sale of your personal data (Note: RaptVideo does not sell personal data).
  • Right to Non-Discrimination: Receive equal service and price, even if you exercise your privacy rights.

To exercise your rights, contact us at contact@raptvideo.com. You may also designate an authorized agent to make requests on your behalf.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this Privacy Policy or as required by law.

7. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

8. Sharing Your Data

We do not sell your personal data. We may share your data with:

  • Service Providers: Trusted partners who assist in providing services (e.g., payment processing, hosting).
  • Legal Obligations: Government authorities, if required by law.
  • Business Transfers: In case of mergers, acquisitions, or asset sales.

9. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience.

  • Essential Cookies: Necessary for site functionality.
  • Analytics Cookies: To analyze user behavior and improve services.
  • Advertising Cookies: For personalized content, where permitted.

You can manage your cookie preferences through your browser or our cookie settings banner.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under GDPR or CCPA, please contact us at:
Email: contact@raptvideo.com